Hewlett-Packard is taking mixed reviews for its new TouchPad tablet with webOS pretty seriously, going by a leaked internal memo from the head of HP’s Palm Global Business Unit to staff that declares it will be “a marathon not a sprint” to fix the initial shortcomings of the device.
John Rubenstein, senior vice president and general manager of HP’s Palm unit, sent the memo on July 1, the day the TouchPad was officially released in the U.S. It was apparently leaked by an anonymous tipster to Pre Central, a specialist tech website covering HP’s mobile business.
While the memo cites The New York Times reviewer David Pogue’s opinion that the TouchPad shows “signs of greatness,” Rubenstein also concedes that Pogue and other “reviewers rightly note things we need to improve about the webOS experience.”
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